n6

Theory

3 common definitions of Online dispute resolution (ODR) –

• ODR is a public-facing digital space in which parties can convene to resolve their dispute or case.

• ODR is the use of Information and Communication Technology (ICT) to resolve disputes.

• ODR is not a what, it is a how.

Practice

ODR is a legal process recognized (read “encouraged”) by courts and govt which helps you settle your disputes online.

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