n8

Theory

General Electric (GE), one of the world leaders in power generation, was one of the early corporates to innovate with their legal strategy.

In GE, it wouldn’t be enough for a lawyer to win a case for the company, if the

time, expense, and publicity outweighed the gain. The goals were:

• Quick resolution of disputes

• Inexpensive resolution of disputes

• Minimal waste of executive and management time

• Reduced damage to important business relationships

• Minimized uncertainty of results

Practice

While designing dispute systems, it is imperative to understand the context and goals of the business.

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